Black Duck offers product services that help your team ramp up fast and recognize the value of your security investment even faster. From guided onboarding to specialized implementation services, our Black Duck team is committed to providing product services that mature and grow with your evolving business needs.
Determine which product services fit your needs
Black Duck supports a variety of technical environments and workflows. Product services are delivered in three different models: onboarding packages, expert services, and custom solutions.
Start with a structured and guided onboarding approach
Onboarding packages are available in multiple tiers so you can match your implementation requirements to a service level right-sized to your business needs. Packages include installation and integration setup, configuration support, and training delivery plans.
At the conclusion of each implementation, you will also receive an onboarding success roadmap designed to help you achieve long-term success with your security tools.
Deploy and expand your Black Duck tools throughout your organization
Expert services give you the flexibility to engage with our Black Duck deployment support team on a schedule that works for you. Utilize prepaid hours to onboard new teams, solicit expert guidance, or mature an existing deployment in your organization.
Tackle complex or unique implementations with a tailored delivery plan
Custom solutions offer more-tailored delivery with customized implementation options. Each project consists of a personalized proposal outlining agreed-upon resources and deliverables that match your organization’s unique goals.
Support for all stages in your software journey
Onboarding and implementation
Getting started guides
Security tool troubleshooting
Premium and designated support
Customer success team
Black Duck Academy
Build out your next strategy or plan
- Create a Maturity Action Plan (MAP) to remediate identified security gaps
- Intelligently map out software security into SDLCs to drive CI/CD initiatives
- Provide guidance and a plan on moving to and securing applications in the cloud
- Construct a process to thoughtfully manage open source software
Additional support resources
Premium and designated support
Support guide