Black Duck Customer Success helps you achieve your AppSec goals and outcomes, connecting you with dedicated teams, online resources, and our global network of thousands of customers.
Guidance throughout your entire AppSec journey
Start your journey
Fast-track your AppSec project quickly with technical integration and configuration support, product education tutorials, and security training.
Integrate: Integrate products with your existing tech stack
Configure: Reduce the risk of incorrect deployment with configuration support from our team
Educate: Learn more about our products with tutorials
Train: Champion AppSec across your organization with training
Manage your systems
Keep critical systems running with technical help from Black Duck global support, account teams, and experts in our community network.
Communicate: Lean on experts in our customer community to meet your AppSec goals
Support: Resolve issues with fast and effective help from the global support team
Manage: Meet with your Customer Success Manager to create a customized success plan
Optimize your deployment
Realize new benefits from your products with support from our expert services team, customer events, webinars, and the robust customer community.
Learn: Attend customer events, webinars, and trade shows to learn new product use cases
Enable: Engage your Customer Success Manager to optimize the value of your current solution
Share: Exchange ideas with other Black Duck users in our customer community
Over 4,000 organizations worldwide trust Black Duck
Black Duck is committed to your success. As a leading vendor in the application security (AppSec) industry, our global team provides you with continuous innovation and the highest levels of support across our full suite of tools and services.
Collaboration throughout your entire AppSec journey
Whether you need to onboard new tools, keep systems running, or implement adoption strategies, the Black Duck team helps enable your success.
Achieve your goals
Work with the Black Duck success team to champion your strategy and business outcomes for the entirety of your AppSec journey.
Success team members:
- Customer Success Manager
- Technical Account Manager
Accelerate your time to value
Rely on the client services team to fast-track the implementation, onboarding, deployment, and skill mastery of your Black Duck tools for long-term success.
Client services team members:
- Client Services Engineer
- Client Services Program Manager
- Solution Architect
- Training Instructor
Keep your systems running
Count on the technical support team to maximize the availability of your investment with quick and effective responses to your technical inquiries and support cases.
Technical support team members:
- Technical Support Engineer
- Designated Support Engineer
What our customers say
AppSec support beyond Black Duck tools
The Black Duck security consulting and services team have over 400 experts who can help you test your applications or assist with planning, building, and maturing customer-specific software security programs and initiatives.
Build and accelerate your security program with our program strategy and planning services. Assess your program’s current state and develop a comprehensive plan to reach your goals.
Grow your program quickly with Black Duck security testing services for any tool, at any depth, at any time. Our team will help you identify and execute the best test for the job, from static and dynamic AppSec testing to penetration testing and red teaming.
Additional support resources
